Coordinator, Tenant Services (Reception)

Reporting to the Director, Property Management & Operations, KGRE, the Tenant Services Coordinator/ Receptionist is responsible for performing reception duties and responding to tenant requests in a professional and timely manner.

Key Responsibilities

  • Respond professionally and efficiently to inquiries from the general public as well as clients/guests who have been directed to Reception
  • Process all incoming and outgoing courier deliveries
  • Maintain and update reception manual
  • Organize and tidy up reception area, kitchen (incl. load/unload dishwasher) and boardrooms as require
  • Respond to daily email requests from tenants
  • Database administration – logging tenant requests into the Angus database system
  • Direct information to co-workers to complete requests and address the needs of tenants
  • Assist clients with coordinating facility requirement for their events
  • Update internal Building Management documents and call lists
  • Draft memos for building distribution as required
  • Follow up with Insurance Certificates for contractors and tenants
  • Filing as needed
  • Banking – deposits
  • Back up for Property Administrator
  • Other duties may be assigned, as required


  • A post-secondary education in Office/ Business Administration preferred
  • 1-3 Years experiences working in an office based environment
  • Previous experience in property management or real estate is an asset
  • Proven ability to have strong attention to detail
  • Superior communication skills, both written and verbal, with the ability to liaise with all levels of the organization
  • Excellent telephone manner and customer service skills
  • Ability to prioritize with strong multi-tasking abilities
  • Ability to work effectively under pressure and deadline restraints of different projects.
  • Knowledge of computers and relevant software applications.